Frequently Asked Questions
Can I do this?
Yes you can!
I wanted to register for the 2018 event and now I can’t make it. What happens now?
Please contact our Supporter Care team on 1300 65 65 85 or email firstname.lastname@example.org. We will help you in any way that we can.
What about my fundraising dollars?
The funds generously raised for Walking Stars already will be put immediately to work funding Cancer Council Victoria’s life-saving cancer research, prevention programs and support services. Meaning even though the walk isn’t able to go ahead, you’ve still helped the 260,000 Victorians currently living with cancer.
What about my registration fee?
The registration fee for Walking Stars 2017 will roll over to the 2018 event at no extra cost; however, all participants must re-register for the event to secure their place for 2018.
Please check your emails for the promotional code to complete your registration.
If you have any questions, please contact our team on 1300 65 65 85 or email email@example.com.
Why has the event been cancelled?
Due to unprecedented weather warnings, flooding forecast and safety advice from authorities, we are regretfully left with no choice but to cancel Walking Stars.
Nothing is more important to us than the safety of the participants, our volunteers and staff who were all looking forward to the Walking Stars event.
We sincerely apologise for any inconvenience this may cause to participants and volunteers who were looking forward to the event, and thank you for your understanding and ongoing support of Cancer Council Victoria.
Will the event be re-scheduled?
Given the permits, council approvals and logistics that are required for an event the scale of Walking Stars, we’re unable to reschedule this event for 2017. However, Walking Stars will return to Melbourne in 2018.
We encourage you to sign up for the 2018 event. The payment you made for Walking Stars 2017 will then roll over to next year’s event.
If you have any queries, please don’t hesitate to contact us on firstname.lastname@example.org or 1300 65 65 85.